FAQ2022-07-20T13:51:41-04:00

FAQS

General Event Information2024-07-08T15:37:36-04:00

WHAT IS NC HOLIDAY LIGHTS?

Carolina’s Holiday Lights Spectacular is the ultimate family holiday experience. This walking adventure has millions of lights, spectacular oversized snowglobes, larger than life holiday displays, Santa and Mrs. Claus, Elves, countless candy canes and all of your favorite holiday cheer! Immerse yourselves in a winter wonderland featuring a gift shop, food trucks, and other “Instagrammable” moments for all to enjoy!

WHEN IS THE NC HOLIDAY LIGHTS?

December 5TH – December 29TH

5:30pm-10pm NIGHTLY, with several exceptions outlined here: https://ncholidaylights.com/schedule/

HOW LONG DOES THE EXPERIENCE TAKE TO SEE?

The trail itself is a walking trail and it is self-guided. Visitors are welcome to experience the attractions at their own pace. Most guests spend 45 MINUTES TO 1.5 HOURS in total on the grounds engaging in the exhibits and the the walking trail.

WHERE IS NCHLS LOCATED?

Ballantyne’s Backyard
11611 N Community House Road
Charlotte, NC 28277

The Holiday Light Spectacular is an outdoor experience. Guests should dress weather appropriate.

DOES NCHLS HAVE FOOD AND BEVERAGES?

Food and beverages will be available for purchase on-site from a rotation of top food trucks and vendors. We will be serving hot and cold seasonal beverages. There will also be seasonal alcoholic drinks for purchase for those 21+ years of age.

DOES NCHLS HAVE RESTROOMS?

Yes, there are bathrooms located in multiple areas of the grounds. We have bathrooms out on the trail for use. VIP guests can enjoy an enhanced VIP Toilet Trailer in the Christmas Village.

IS THERE PARKING AT NCHLS ?

Yes, there is tons of FREE PARKING.
Look For The Giant Inflatable on The Road.

IS THE EVENT FOR ALL AGES?

ALL ages are welcome to attend our event and there is truly something to enjoy whether you are old or young.
Those 3 year and older do need an admission ticket to attend the event. Those two years and under do not need a ticket.

WHAT IS THE REFUND POLICY?

All tickets are non-refundable. Our show will operate rain or shine.

HOW CAN I CONTACT THE ORGANIZER WITH ANY QUESTIONS?

Please contact us at team@ncholidaylights.com

DO I HAVE TO BRING MY PRINTED TICKET TO THE EVENT?

We encourage you to have your digital ticket ready for scanning on your CAROLINA HOLIDAY LIGHT SPECTACULAR ticket email, from your mobile Wallet, or alternatively, print a copy of your ticket QR for scanning upon arrival.

IS THERE SECURITY AT NCHLS?

Attendees will pass through a security check-point prior to entering our activation zone. Please downsize any purses or bags you are bringing with you. All bags will be searched.

CAN I BRING MY DOG TO NCHLS?

Generally, there are no pets permitted on the grounds at all of our properties, only service animals with proper documentation.

CAN I TAKE PICTURES?

Yes! We encourage all of our guests to take photos, post on social media and share their experience with family and friends!
Follow us:

Instagram: @NCHolidayLights
Facebook: www.facebook.com/ncholidaylights
Be sure to tag us!

IS SMOKING PERMITTED ON THE GROUNDS?

Smoking of any kind is not permitted anywhere on the grounds during the NCHLS

WHAT HAPPENS IF THERE IS SEVERE WEATHER?

The event will operate in rain, snow, or sunshine. We will only close the event if the grounds are deemed unsafe due to severe weather conditions or damage to our infrastructure. Tickets are non-refundable, but in an emergency closure scenario, we will make every effort to exchange your tickets for another available date. You can follow us on Facebook and Instagram or online at this website for up to the minute updates.

IS NCHLS ADA ACCESSIBLE?

All of our properties are all ADA accessible and have ADA restrooms located on site. Please be mindful that there are several different terrains on each property that you will traverse including decking, gravel and asphalt. There are also slight changes in elevation throughout the trail. Each property has seating in the pre-show zones and a rest stop halfway through the walking experience. Please make sure you read more on your specific city and if you have any further questions or concerns please reach out to the designated information email address for your specific city.

It’s for a good cause! A portion of event proceeds go to Spirit of Hope Children’s Foundation Visit: www.spiritofhopechildrensfoundation.org

What to Bring2023-11-16T10:43:11-05:00
  • Cash. Many of the vendors & food vendors will accept credit cards but to save yourself time and hassle of having to track down an ATM if they do not, we recommend bringing cash.
  • Food & Drinks. Feel free to bring your own non-alcoholic beverages and snacks for the day. All bags and coolers will be subject to search.
  • Your Holiday Spirit!
What NOT to Bring2022-09-29T15:53:02-04:00

You and your belongings may be searched upon entry. If you violate and of the below guidelines, NCHLS reserves the right to refuse entry or remove you from the event without refund.

  • NO Glass
  • NO Knives
  • NO Drones
  • NO Firearms
  • NO Weapons
  • NO Laser Pointers
  • NO Large Backpacks
  • NO Fireworks or Sparklers
  • NO Sticks, Poles, Bats or Clubs
  • NO Illegal Drugs or Paraphernalia
  • NO Items that resemble a weapon
  • NO T-Shirts or Clothing with vulgar language or phrasing
  • NO Animals unless specifically marked as a service animal
  • NO Commercial/professional audio/video recording equipment and/or tripods

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